01 / Topics
What we can help with
- Profile and avatar issues
- Problems posting or playing video clips
- Comment, follow, or search-related issues
- Gem purchase and delivery questions
- Prep-list and cue-item issues
- Privacy, account, safety, or content concerns
02 / Details
What to include in your message
- The name of the app: Sylor
- Your profile name, if relevant to the issue
- Your device model and iOS version
- A short description of what you were trying to do
- Any error message you saw
- Screenshots or screen recordings if they help explain the issue
03 / Purchases
Purchase support
Gem purchases are initiated through Apple’s in-app purchase system. If you were charged but did not receive the expected gem balance inside Sylor, contact us and include the product you attempted to buy and the issue you observed. Billing and refund handling may also be subject to Apple’s own processes.
04 / Account
Privacy and account requests
If you have a privacy question, want help understanding your account options, or need to raise a safety-related concern, email us at support@sylor.com. If your request relates to specific content, include enough information for us to identify the relevant profile, clip, or comment.